Every email and chat becomes a ticket with the order attached. The AI agent resolves the routine and turns questions into checkouts.
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Approve the permissions and the Shopify integration connects. Order data starts flowing.
Set up forwarding from your support address in Settings. Every email becomes a tracked ticket.
Reply with the order on screen, and let the AI agent recommend products and close carts.
Orders spike, tickets pile up. Ticket rules, ticket views, and canned responses keep your queue under control.
Priority, assignee, status, and history in one panel, right next to the customer's order.
Set up views for returns, VIPs, or a single channel, so each teammate opens the right queue.
Route, tag, and prioritize store tickets automatically, so refund requests never sit behind newsletter questions.
Save the answers you type every day, like your return policy, and send them in one click.
39%
less time spent per ticket at Brastel
4,000
tickets per week using automation at P4P Partners
100+
tickets handled in 4 hours via prioritization and tagging at Valley Driving School
Your agents answer with the customer's Shopify data on screen. Nobody asks for an order number twice.
The customer's most recent order sits next to the reply box in chats and tickets, with payment, fulfillment, and shipment status.
See what's in the cart while the conversation is happening, and step in before the shopper leaves.
Order number, total value, items, and quantities, one click away. No Shopify tab required.
Email, the chat widget on your store, WhatsApp, Messenger, and SMS land in the same queue, so nothing gets lost between tools.
Plug in your support address and every email becomes a ticket your team can assign, tag, and track.
Chat on your storefront, on the Thank you page on every Shopify plan, and at checkout itself on Shopify Plus.
WhatsApp, Messenger, and SMS conversations flow into the same inbox as your store chat.
Sales reports count the orders placed during a conversation or within 30 days after it, for your team and for the AI agent on its own.
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The AI agent learns from your help center and reads live cart, order, and product data. It answers shipping and order-status questions on its own, in the customer's language.
Where is my order. How do I return this. When will it ship. The AI agent resolves the repeat questions the second they arrive, so they never reach your queue.
When a request calls for judgment, like a refund dispute, the AI agent passes the conversation to the right teammate with the history attached.
A shopper who asks about sizing is a shopper about to buy. The AI agent treats every store conversation that way.
When a shopper stalls, the AI agent brings back the saved cart and asks what's standing in the way.
Based on what the shopper viewed, the AI agent suggests products they can buy on the spot, size and color included.
Set a custom skill for discount asks. The agent shares the code, captures the email, and the order gets counted in your sales reports.
$1.5M
revenue from support chat in six months
+25%
revenue from support chat in six months
+30%
average order value
I can explore chats and discover what people are actually inquiring about. I can then shape the marketing content and campaigns based on that qualitative data.
Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium
A Shopify help desk is an app that collects your store's customer conversations, connects them to order data, and helps your team or an AI agent resolve them from one inbox.
A generic ticketing tool treats a store conversation like any other email. A Shopify help desk knows the order behind the question. It shows what the customer bought, whether it shipped, and what's in the cart right now. That context is the difference between three replies and one.
Call it a Shopify helpdesk integration or a helpdesk for Shopify. It's the same thing: a ticketing system connected to your store, with AI help desk features on top.
No. Shopify gives you a merchant admin and its own support, but nothing that manages your customers' conversations at scale. Merchants add a help desk through an app.
HelpDesk.com is built and operated by Text, the platform behind LiveChat and ChatBot.com. It connects to your Shopify store and turns customer conversations into tickets, chats, and tracked sales. You can also install Text straight from the Shopify App Store.
Plenty of apps put a chat bubble on a storefront. Three things separate a real Shopify customer service app from a widget.
Agents shouldn't switch tabs to check an order. Look for last order, cart value, and shipment status next to the reply box.
An FAQ bot answers. An AI agent recommends products, adds to cart, and hands off to a human when the case calls for one.
Reports should tie orders to the conversations that drove them, down to the order ID.
Get those three right and support stops being a cost line. Your team only sees the tickets that need them, and every conversation carries revenue potential.
A Shopify help desk is an app that collects your store's customer conversations, connects them to order data, and helps your team or an AI agent resolve them from one inbox. Shopify doesn't include one, so merchants add an app like HelpDesk.com with a full ticketing system underneath.
Create a free account, connect your support email through forwarding, and turn on the Shopify integration by approving the permissions and saving in your Theme Editor. Order context and sales tracking connect automatically.
Yes. The AI agent reads live cart value, order history, and product data. It answers repeat questions like order status, recommends products, and lets shoppers add to cart inside the chat.
Yes. The chat widget installs through Shopify. You can add it to your Thank you page on all Shopify plans, and to the Checkout page on Shopify Plus, so you answer questions at the moment of purchase.
No. Shopify supports you as a merchant, but it doesn't include a help desk for your customers. You add one through an app that connects to your store and order data, so your team can answer shoppers with full context.
Yes. The Last order label shows a customer's most recent Shopify order in chats and tickets. One click opens payment status, fulfillment, shipment, and product details without leaving the conversation.
Let the AI agent resolve repeat questions such as order status before they become tickets, and use rules to route and tag what's left. Your team handles only the cases that need a human.
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